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Store Policies.

Returns & Exchanges


How do I request the return of my order?

You can request the automatic return directly in your Florse profile, without having to contact our customer service, it is more convenient and faster.


Follow the instructions:


Step 1

Log in and then click on ''My Orders''.


step 2

On the next screen, your purchases will be listed, just select the order you want to return and click on the “Request Return” button.

Do not forget that the return is only allowed for purchases that have the status of delivered, and within 07 calendar days after receipt! After that, the website automatically disables the permission.


step 3

Just choose the parts you want to return, describe the reason for the return and then confirm.

Then an email will be sent to you with authorization for your return.


Write down the conditions for returning the product:

♦ Only unwashed, unused, and odorless will be accepted;  

♦ Items that have been altered by the customer will not be accepted;  

♦ Check if your piece is intact, with the label affixed to it;

♦ The product must be intact and the exchange label affixed to the part;

♦ Products will not be accepted after the exchange period;

♦ If the product is defective due to misuse, a refund will not be authorized and the product returned to the customer.

How will I know if I received a refund?

Once your return is approved and the chargeback is made, we'll send you an automatic email notifying you of the refund. Please wait.

How do I request the return of my order?

You can request automatic return directly on our website or you can also contact us directly by WhatsApp or email.

How can I cancel an order?

After completing your order, you have up to 24 hours to contact us and cancel your order. After this period, we cannot say that we will be able to cancel your order.  

To verify, you can contact our support team by sending an email to

Oh, don't forget to tell us your order number!

Now, if you have already received your order or are in support, you can refuse delivery or start the return process on our website.

Deliveries and deadlines:

Delivery times for products vary depending on the delivery location.

After payment confirmation, you will receive by email the tracking code of your order, we request 1 - 3 days to prepare and ship your order.  

The deadlines start counting from the approval of the request by the administration of your card. It can take up to 48 hours to release the card by the administrator.

Purchases made and approved by midnight will be processed from the next business day. Orders placed on Saturdays, Sundays or holidays will be processed from the first working day after authorization from the credit card company.

It is worth mentioning that, in relation to the delivery time, small external unforeseen events may arise that can result in delays, in these cases, we will notify customers;

The customer who chooses to have the goods delivered by the carrier, agrees and authorizes the delivery to administrators, managers, porters or caretakers to receive their order. They respond, upon receipt of the goods, exempting Meloa from any responsibility for violation, loss or misplacement of the goods duly delivered, if any.

Any questions and / or if you do not agree with any information transcribed by the carriers, contact and we will assess the situation together. We are at your disposal!

Orders leave São Paulo. Therefore, delivery time may vary by region and state.

We work with the Post Office.

Payment methods:

PayPal - International Purchases

PagSeguro - National Purchases

Pix or bank transfer.  


We set up this site with great care to offer you exclusive services! Below are some basic usage rules:



Meloa will do everything to meet the deadlines set out in this regulation, however, small external contingencies may arise. In such cases, we will notify customers of any delays, right?

general content

Even with constant care to offer our best service, it may happen that some of the information contained on our website contains typographical errors, inaccuracies or omissions related to product description, prices and availability. Once such errors, inaccuracies or omissions are discovered or notified to Meloa, we reserve the right to correct, modify and update the information at any time without prior notice.


Informations about the product

Not all products featured on the blog are available for purchase on the Meloa website. Some items posted on our blog and online store are for illustrative purposes only and are not available for sale. Product pricing and availability information is subject to change.


The information about the availability of products in the stocks of the site is constantly updated, however, in some cases, due to technical problems, it may happen that we do not have in stock a certain product purchased by you. In this case, as soon as possible, we will notify you of what happened and request a full refund of the amounts paid!





♦ Customer must provide true and up-to-date registration information so that it does not influence delivery of products on time and in the correct manner



In case of change or cancellation of the order, we will contact the customer by email, and / or telephone included in the respective registration.



flower on facebook


Meloa's official Facebook page ('Meloa') is another communication channel and can also be used for purchases.


You can use information or the image of Meloa's clothes on your personal Facebook page, without commercial purposes, avoiding offensive posts. Meloa may ask you or Facebook to remove such posts or notify you of inappropriate use of information or images.


The repetition of an offensive or inappropriate publication may lead to the exclusion of the name from the subscriber list of the official Meloa Facebook page and, eventually, also from the registration of the Meloa website.

We warn that, without Meloa's knowledge or authorization, there may be unofficial pages in this regard, therefore, Florse is not responsible for the content that may be published on such pages.

* Facebook is not responsible for sales, exchanges, responses intended for Meloa.




Rest assured, here on the Meloa website, your safety is a priority for us. We do not disclose personal data to other institutions under any circumstances, except in compliance with orders from public authorities.

All your information that passes through our system - from your personal password to your credit card details - is encrypted. Operations are encrypted and therefore cannot be read or changed by third parties, and we only use the information provided by you to provide our services when necessary, ok?

Our protection system during internet transactions is the same used by major financial institutions. Notice the closed padlock at the bottom of the screen? It's the guarantee that we use a company specialized in providing you with a safe environment!

When purchasing for the first time on the Meloa website, you must register. In the next hours, just enter your login (e-mail) and password, which will facilitate the completion of your next purchases!

Only your registration data, such as name, telephone, email, zip code and date of birth, will be stored in our system.

Your credit card number and any other payment information will not be stored.

But it is worth remembering that only you can access the information or change it using a password. (just check the 'purchase security' item).

After registering, you release online access to ensure your wishes and you can also change any information that is wrong at any time. But Meloa is not responsible for verifying or updating your registration, so the correct filling is up to you!

If you forget your password, don't worry! Just enter the login screen and click on “I forgot my password”, or contact our customer service directly via the email responsible for securely keeping your password!

Regarding the collection of browsing data from third parties, you can prohibit it at: .

if you want to know more about our privacy policy, please contact us by email to

If you want to completely withdraw your registration from our site, just let us know!

The purchase security

Encryption is an advanced technology that makes it possible to transform common language into code to which all personal data is transmitted during an internet purchase process.

In this way, when purchasing from us any and all information you provide to Meloa (whether personal data or payment data), it will be automatically encrypted before being transmitted and archived in your own internal environment - which is exclusively accessible to our team.

Credit card purchases

The Meloa website does not store credit card numbers.

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